Technical Support
Welcome to the RoutePop support page. Find answers to common questions about route planning, offline use, and data storage. If you can't find what you need, reach out to us directly.
Contact Us
Email: diandianguiji@outlook.com
We typically respond within 1–2 business days.
Frequently Asked Questions
How do I create a new route?+
Open the app, tap New Route from the home screen, then tap on the map to add waypoints. Save your route when you're done.
What file formats can I upload?+
RoutePop supports importing routes in GPX and KML formats. Use the Upload screen to import a file from your device.
Does RoutePop support track recording while traveling?+
Real-time track recording is coming soon. Stay tuned for a future update.
Can I use RoutePop offline?+
Yes. RoutePop supports full offline use except for the search feature, which requires an internet connection.
Where is my data stored? How do I delete it?+
All RoutePop data is stored locally on your device and in your iCloud. We do not store any of your data on our servers. To delete your data, simply remove the app from your device and delete the associated RoutePop data from your iCloud settings (Settings → Apple ID → iCloud → Manage Account Storage → RoutePop).
The app crashes or won't load — what should I do?+
Try restarting the app and ensuring you're on the latest version. If the issue persists, email us with your device model and iOS version.